FAQ's

1️⃣ Do you offer free shipping?
Yes! We offer free shipping on all orders within the United Arab Emirates - no minimum purchase required.

2️⃣ How long does delivery take?
We aim to deliver your order within 1–3 business days in the UAE.
You’ll enjoy fast, trackable, and reliable service.

3️⃣ Is Cash on Delivery (COD) available?
Absolutely! Cash on Delivery is available for all orders. Shop with peace of mind and pay when your order arrives at your door.

4️⃣ Can I return or exchange my order?
Yes - we offer a 7-day return and exchange policy. If you’re not satisfied, we’ll work to make it right.
Please check our Return & Refund Policy for more details.

5️⃣ How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS to monitor your delivery in real time.

6️⃣ What should I do if I receive a damaged or wrong item?
Contact us right away! We’ll arrange a free replacement or a full refund - no extra costs.
Please include your order number and photos of the issue when reaching out.

7️⃣ Do you ship outside the UAE?
Currently, we deliver only within the UAE.
Stay tuned - we’re working on expanding to more countries soon!

8️⃣ How can I reach customer support?
We’re always here to help!
📧 Email us at: hello.bylkon@gmail.com
Or use the contact form on our website.

9️⃣ Are your products authentic and reliable?
Yes! We only source from trusted suppliers and offer 100% genuine, high-quality products. Your satisfaction is our guarantee.

🔟 Can I cancel or change my order after placing it?
If your order hasn’t been shipped yet, we may be able to modify or cancel it.
Just contact us as soon as possible via email.